Our Mission
Retail Services delivers the highest quality customer service to support student success, teaching, and learning that will enhance the academic experience at University of Waterloo.
Who We Are
Retail Services is an ancillary operation that must generate its own income and maintain its fiscal viability in a competitive marketplace. We effectively market products and services, forecast and develop sustainable business plans, and innovate in line with industry trends.
Retail Services is an academic support unit owned by the University of Waterloo.
Retail Services business units are comprised of the Book Store, Campus Tech, E Smart, Waterloo Store, Write Stuff, and New Media Services. New Media Services operations include Digital Print Production, Multifunctional Fleet Copiers, and the four Media.doc centres located in Dana Porter Library, Davis Centre Library, Math and Computer, and the Centre for Environmental and Information Technology.
Our Purpose
Retail Services provides a range of products and services in support of teaching, learning, research, administration, campus life, communication, personal computing, custom publishing, and entrepreneurship.
Products and services include:
Course materials, textbooks, textbook rentals, courseware and book production, copyright management, electronic content, information and communication technology products/services, laptop rentals, computer repairs, consumer electronics, fleet copier/print management, printing services, supplies, uWaterloo brand merchandise, convocation regalia sales/rental services and ecommerce service.
