Have questions about your new textbook or math calculator? Need more information about jacket sizes, convocation gowns or that custom embroidered golf shirt you’ve been eyeing? It is easy to reach our friendly staff by phone. Simply dial 519-888-4567 followed by the staff extension. For general inquiries to the BookStore please dial 1-866-330-7933. To email us, click our names and we’ll respond within one business day.

Retail Services Administrative Staff
Director Ryan Jacobs x35221
Administrative Officer Michael Jack x39256
General Information General Information x84673
Financial Officer Christiana Alkiviades x36080
Manager, Shipping & Receiving Bruce Dmitrienko x33572
Business Development Officer Jaime Philip x36713
Marketing Co-ordinator Kevin Suess x36143


Information Systems

Associate Director Randy Dauphin x35681
Technical Support Specialist Sean Harris x37545


Book Store Staff

Inquiries General Contact x84673
Course Materials Specialist Iain Dmitrienko x32471
Manager, Course Materials Shawn Gilbertson x36078
Custom Publishing Coordinator Madelaine Paterson x33996
Customer Service &
General Books Specialist
Gordon Higginson x35078
Point of Sale Supervisor Elsa Woodhall x37504


Campus Tech Staff

Manager, Technology Sales & Service John Jaray x36389
General Information CampusTech x33518
Computer Technical Specialist Dale Kentner x36927
Coordinator, Technology Sales & Service Ben Pocock x35740


Write Stuff Staff

General Information Write Stuff x32251
Buyer, Supplies & Gifts Gary Peters x32251


Waterloo Store Staff

General Information Waterloo Store x33914
General Merchandise Manager Beth Alemany x35446
General Merchandise Coordinator Alberta Wood x33914
Buyer, Apparel & Custom Orders Erin Pritchard x35439


New Media Services Staff

General Information General Information x33083
Project Co-ordinator Laurie Weiler x33083
Copy Centre/Digital Production Operator Rob Hoffman x32334
Copy Centre/Digital Production Operator Yvonne Ertel x35997
Manager, Production Karen Ertel x36575
Digital Production Co-ordinator Lisa Holden x35741
Shipper/Receiver Bruce Woods x36885